Privacy Policy

Last updated:

Introduction

Ecoieflame respects your privacy and is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Business Information: Ecoieflame operates in Canada. Our business address is 53 York Street, Ottawa, ON K1N 9B7, Canada. For privacy inquiries, contact us at word@ecoieflame.world or call +1 (613) 241-1291.

Information We Collect

We collect personal information that you provide directly to us, including:

Contact information: name, email address, phone number, mailing address
Order information: billing address, shipping address, payment information
Account information: subscription preferences, purchase history
Communication records: correspondence with our customer service team

We also automatically collect technical information when you visit our website, including IP address, browser type, device information, operating system, pages viewed, time spent on pages, referring website addresses, and clickstream data. This information helps us improve our website functionality and user experience.

How We Use Your Information

We use your personal information for the following purposes:

Process and fulfill your orders and subscriptions
Communicate with you about your orders, inquiries, and account
Send you marketing communications with your consent (in compliance with CASL)
Improve our website, products, and services
Prevent fraud and ensure security
Comply with legal obligations and enforce our terms
Analyze website usage and trends

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information with service providers who assist us in operating our business, subject to confidentiality agreements.

Third-Party Services

We use third-party services that may collect information about you:

Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google may use cookies and collect data in accordance with their privacy policy.
Payment Processors: Payment information is processed by secure third-party payment processors. We do not store full credit card numbers on our servers.
Shipping Providers: We share shipping information with carriers to deliver your orders.
Email Service Providers: We use email service providers to send transactional and marketing emails.

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

Email Marketing and CASL Compliance

In compliance with Canada's Anti-Spam Legislation (CASL), we will only send you commercial electronic messages (emails) if you have provided express or implied consent. Express consent is obtained when you explicitly agree to receive marketing emails (e.g., by checking a box). Implied consent exists when you have an existing business relationship with us (e.g., you made a purchase within the last 2 years). You can withdraw your consent at any time by clicking the unsubscribe link in our emails or contacting us directly. We will remove you from our mailing list within 10 business days of receiving your request, as required by CASL. All commercial emails include our business name, contact information, and a clear unsubscribe mechanism.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained for 7 years as required by Canadian tax and business record-keeping laws. Marketing consent information is retained until you withdraw consent.

Data Security

We implement appropriate technical, physical, and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights Under PIPEDA

Under PIPEDA and applicable Canadian privacy laws, you have the right to:

Access your personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for certain uses of your information
File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, please contact us at word@ecoieflame.world. We will respond to your request within 30 days as required by law.

Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. We use both session cookies (deleted when you close your browser) and persistent cookies (remain on your device). You can control cookie preferences through your browser settings. For detailed information about our cookie practices, please see our Cookies Policy.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. In Ontario, the age of majority is 18, and we require parental consent for individuals under 18 to make purchases. If you believe we have collected information from a child, please contact us immediately and we will delete such information.

Provincial Privacy Laws

In addition to PIPEDA, we comply with applicable provincial privacy legislation. In Ontario, where our business is located, we adhere to the Personal Health Information Protection Act (PHIPA) where applicable, and respect provincial privacy standards. If you are located in Quebec, British Columbia, or Alberta, additional provincial privacy protections may apply to your personal information.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

International Data Transfers

Your information may be processed and stored outside of Canada, including in the United States. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws, including contractual clauses that require third parties to protect your information to the same standard as required under PIPEDA.

Complaint Process

If you have a complaint about how we handle your personal information, please contact our Privacy Officer first. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada. For residents of Quebec, you may also contact the Commission d'accès à l'information du Québec.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

Privacy Officer
Ecoieflame
53 York Street
Ottawa, ON K1N 9B7, Canada
Email: word@ecoieflame.world
Phone: +1 (613) 241-1291

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or visit their website at priv.gc.ca.